Contact us
Write to support@astroworldlive.com and a person will read it. We answer within two working days, and sooner for anything involving safety or money.
Reporting something in a consultation
Every chat and call carries a report action, and blocking an astrologer or a seeker takes effect immediately — a blocked pair cannot be matched again. If you would rather not use the app, email the address above with the date and time of the consultation and we will find it. Reports involving safety are looked at the same day.
Billing and refunds
On Android, wallet recharges are handled by Razorpay and refunds come back to the original payment method. On iPhone and iPad, Apple takes the payment, so refunds are requested from Apple directly — write to us anyway and we will help you through it. Consultations are billed by the minute and the wallet shows every deduction.
Deleting your account
You can delete your account from inside the app: Profile, then Delete my account. It deactivates immediately and is permanently erased after the review period. If you no longer have the app installed, email support@astroworldlive.com from the address on the account and we will do it for you.
Privacy requests
Access, correction and erasure requests go to privacy@astroworldlive.com. What we hold and for how long is set out in the privacy policy.
Grievances
Grievances under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 may be sent to support@astroworldlive.com. We acknowledge within 24 hours and resolve within 15 days.